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How to file a RERA complaint

If your builder is late or broke the agreement, you can complain to your state's RERA authority under Section 31 of the RERA Act. Here is where to file, which form, the fee and what to attach, from each authority's own rules and manuals.

MaharashtraHaryanaUttar PradeshTamil NaduWork out what you're owed →

Before you file, in every state

  • Refund or delay interest (Section 18) is claimed in a complaint to the Authority. Compensation for loss is decided separately by the Adjudicating Officer, on its own form.
  • Keep copies of your agreement, every payment receipt and every letter or email. The amount you can claim depends on the dates of your payments.
  • Our delay refund calculator works out the interest at your state's prescribed rate and drafts the complaint text for you.

Maharashtra: MahaRERA

Where to file

Which form

  • Form A: complaint to the Authority (refund, interest for delay, possession, other violations).
  • Form B: compensation, decided by the Adjudicating Officer (Sections 71–72).

Fee

  • ₹5,000 per complaint (Form A), plus the portal's service charges.

Steps

  1. Create a complainant profile on the portal, then fill Form A online: project registration number, your unit, price, money paid, and the dates of allotment, agreement and possession.
  2. Upload your documents and pay the fee online.
  3. After filing, submit a convenience set of up to 20 pages if MahaRERA asks for it.
  4. If someone represents you, file a vakalatnama or an authority letter.

What to attach

  • Agreement for sale or allotment letter
  • Payment receipts and statement of account
  • Letters and emails with the builder
  • Possession or demand letters, if any

Conciliation

Optional. The portal asks whether you would like to try conciliation first, and the bench may suggest it at the first hearing; it goes ahead only if both sides agree.

What happens next

  • MahaRERA states no fixed time limit for deciding complaints; compensation cases before the Adjudicating Officer follow the 60 days in Section 71(2).

Sources: MahaRERA: complaint filing · MahaRERA FAQ (PDF)

Haryana: HRERA

Where to file

Which form

  • Form CRA: complaint to the Authority (Gurugram uses Form CRA-II for refunds under Section 18).
  • Form CAO: compensation, decided by the Adjudicating Officer (separate filing link on the same site).

Fee

  • ₹1,000 per complaint, plus ₹10 per annexure (₹20 per extra affidavit); pay online or by demand draft to “Haryana Real Estate Regulatory Authority”.

Steps

  1. Gurugram projects go to HRERA Gurugram; projects anywhere else in Haryana go to HRERA Panchkula.
  2. File online, then send a signed copy to the builder (Gurugram asks for speed post and email, with tracking proof attached).
  3. Deliver hard copies to the authority's office: Gurugram wants one set plus one per respondent, Panchkula three sets.

What to attach

  • Allotment letter and builder-buyer agreement
  • Statement of account and payment receipts
  • Offer of possession, if any
  • An index of everything you attach

Conciliation

No conciliation step.

What happens next

  • Gurugram's regulations say complaints are ordinarily taken up within 7 days, with 21 days' notice to the builder.

Sources: Steps to register a complaint, Gurugram (PDF) · Steps to register a complaint, Panchkula (PDF) · Haryana RERA Rules 2017 (PDF)

Uttar Pradesh: UP RERA

Where to file

Which form

  • Form M: complaint to the Authority.
  • Form N: compensation, decided by the Adjudicating Officer.

Fee

  • ₹1,000 for Form M, paid online when you file.

Steps

  1. Sign up on the UP RERA complaint portal and fill the form online.
  2. Upload your documents as PDFs and pay the fee.
  3. Once the complaint is cleared, send self-attested hard copies to UP RERA (Lucknow head office or the Greater Noida office) and upload proof of delivery.

What to attach

  • Payment receipts or account statement (required)
  • Allotment letter and agreement for sale
  • Payment plan; loan sanction and tripartite agreement, if any
  • Authorisation letter or vakalatnama, if someone files for you

Conciliation

Optional. The portal offers conciliation first; if it fails you can still file the complaint.

What happens next

  • UP RERA's FAQ restates the 60 days in Section 29 of the Act.

Sources: UP RERA complaint user manual (PDF) · UP RERA FAQ (PDF)

Tamil Nadu: TNRERA

Where to file

Which form

  • Form M: complaint to the Authority.
  • Form N: compensation, decided by the Adjudicating Officer.

Fee

  • Form M: ₹1,000 plus ₹600 postage.
  • Form N: ₹5,000 plus ₹600 postage.

Steps

  1. File online on the TNRERA complaint portal and pay the fee.
  2. Send three sets (or one per respondent, if more) of the complaint and attested, indexed documents within 7 days (Form M) or 10 days (Form N).
  3. TNRERA checks it within 7 working days; fix any defects within 15 days or the complaint can be dismissed.

What to attach

  • Agreement for sale or allotment letter
  • Payment receipts
  • Letters and emails with the builder
  • Every page attested and indexed

Conciliation

No conciliation step.

What happens next

  • The builder gets 15 days to reply to TNRERA's notice.

Sources: Form M (PDF) · TNRERA complaint fee details (PDF) · TNRERA (General) Regulations 2018 (PDF)

Checked against each authority's rules, regulations, manuals and FAQs on 1 Nov 2026. Fees and steps change: confirm on the authority's website before you pay. The Act and the state rules don't set one clear deadline for filing, so file as soon as you can. This is general information, not legal advice; for a large claim, speak to a lawyer.